Description of the position:

The IT Specialist provides end-to-end onsite deskside support for our Toronto office and serves as a service desk escalation point across locations. Reporting to the End User Services Manager, this role works closely with IT Infrastructure, Lab IT, and managed service desk partners to support business and laboratory computing environments. About the Role : Responsibilities include AV support, laptop and workstation setup, printer support, knowledge base documentation, CMDB inventory management, ticket monitoring, and general service desk troubleshooting. The role may also support network requests and IT projects such as device deployments, site moves, hardware refreshes, and lab instrument PC setups. This position is onsite five days a week to support Toronto users and indirectly support GMP lab IT operations. Responsibilities : Provide onsite desktop and service desk support for office and lab users across Windows 11, Microsoft 365, and business a...