Summary / Objective

Under the direction of the Director of IT Operations, the Information Technology Specialist supports the systems and processes that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services.

This role is responsible for access requests, Microsoft 365 user administration, Level 1 technical support, hardware preparation and logistics, and maintaining accurate operational documentation. This is an entry-level to early-career position designed for individuals interested in building experience in IT operations and healthcare technology.
Essential Functions

Working closely with the Director of IT Operations, the successful candidate will be responsible for the following:

+ Process and access requests across client healthcare systems


+ Communicate with client IT teams to obtain credentials and resolve access issues


+ Maintain accurate documentation of access status and ex...