LSS - Local Site Support User On Prem IT support

• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)
• Provisioning and deprovisioning of corporate devices (laptops, phones)
• Replace broken devices with temporary devices in accordance with Ericsson’s processes
• Provide technical guidance to end users for day-to-day IT issues within the office environment
• Coordinate with L2 teams when troubleshooting (examples L2: end user computing team, EMM)

Office IT Infrastructure Support

• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice)
• Install, test, and remove basic network devices such as switches, routers, and access points - this includes support for Site/CORE equipment inside office (example but not limited to: Out of band, FW, NAC, DNS, Secnet)
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