Description:

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the gap between technical support, database administration, and product implementation. This position requires deep expertise in the Yardi Voyager product suite , hands-on experience with SQL databases, and the ability to drive high-level technical solutions for complex property management onboarding and provisioning cycles.

The Support Engineering Lead collaborates closely with the Director of Engineering to ensure that support workflows follow established best practices. Beyond troubleshooting, they are actively involved in leading project execution, engaging directly with clients to manage Yardi integrations, mentoring junior support staff, conducting technical audits of Yardi environments, and contributing to the overall automation strategy of the company.

They are responsible for fostering a culture of technical excell...