Context

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The Operations Lead will work directly with the CIO, manage the operational relationship with the external Managed Service Provider (NUNSYS), and own the day-to-day Microsoft stack (M365, Entra ID, Intune) across approximately 150 users and 170 endpoints. The environment includes substantial unrealised value: Microsoft 365 security tooling is fully licensed (Defender XDR equivalent, Entra ID P2, PIM).

Profile we're looking for:

A senior-leaning or hands-on candidate with 5+ years of experience. Capable of managing an external MSP rather than being managed by one. Strong on documentation. Comfortable in a phase where things are being shaped rather than maintained.

We expect this candidate to grow in the role over the first 12 mo...