Job Summary

The Applications Support Manager oversees application support operations and application‑driven projects that enable retail business continuity, system reliability, and digital initiatives. This role combines strong project management discipline with application lifecycle and support oversight, working closely with IT teams, vendors, and business stakeholders to ensure applications are stable, secure, and aligned with business objectives.

Job Responsibilities

• Lead and manage application support operations, ensuring system stability and timely resolution of incidents, problems, and service requests.
• Plan and deliver application‑related projects from initiation through deployment and transition to post‑implementation support.
• Oversee the full application lifecycle, including enhancements, upgrades, maintenance, integrations, and system decommissioning.
• Support and optimiz...