Responsibilities

• Ensure stable IT operations across Head Office, Business Units, and Data Centre, including end-user support and L3 escalations
• Manage user lifecycle and access controls across core systems (AD, Microsoft 365, Opera, Simphony, Oracle EBS, etc.)
• Drive continuous improvement of IT services, service desk, and user satisfaction
• Define and enforce IT policies, standards, and procedures
• Lead delivery of strategic IT projects
• Own infrastructure roadmap (on-prem, Data Centre, Oracle Cloud Infrastructure)
• Lead infrastructure, cloud, and security initiatives (AD hardening, SCCM, Intune, backups, server management)
• Oversee Microsoft 365 security and endpoint protection tools
• Monitor and manage Oracle OCI environment
• Support network and cybersecurity tools deployment and policy enforcement
• Ensure support, configuration, and performance of core hospitalit...