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Job Description
Hands on experience in ITSM and integration, ITOM .
β’ Knowledge on ITOM design & implementation
β’ Able to recommend or change changes in existing codes using business rules / client script/ UI policies/ schedule jobs
β’ Knowledge on ServiceNow upgrades and its maintenance of the instance
β’ Scripting skills: JavaScript & good to have or understanding of PowerShell & bash
β’ Knowledge on working with mid servers (Windows & Linux) for discovery issues and for integrations
β’ Certifications: ITSM & CAD; good to have ITOM
Responsibilities includes but not limited to
β’ Integration Design: Defines goals and determines the need for integrations based on business outcomes.
β’ Implementation: Uses various technologies (REST, SOAP, JDBC, etc.) to connect ServiceNow with external systems.
β’ Maintenance: Ensures integrations are maintained and updated as needed to support ongoing business processes
β’ Perform the day-to-day ...