Contact Center, Rochester, NY, US

Salary: $20.63 Hourly


Please note: Individual must be legally Blind for consideration

SUMMARY:

Provide all necessary services and expert solutions as prescribed by EPA in responding to federal, state and local governments, the general public and private sectors in response to issues involving the National Lead Information Center, Federal Lead Based Paint Program Information Help Line, and Toxic Substance Control Act. Explain and apply regulations, laws and complex policies to carry out assignments. Have the flexibility to change assignments as volume dictates. Access data using a computerized system; maintain customer database, research and follow-up with customers accordingly.

Subscribes to and promotes Goodwill of the Finger Lakes’ mission, vision and values. Functions as an active Call Center team member to achieve organization and department goals.

Core competencies needed to be successf...