Job Title: Infor SyteLine Help Desk Analyst

Location: Remote

Experience Required: 4-7 years

Overview:

We are seeking an experienced Infor SyteLine Help Desk Analyst to support end users and help improve overall help desk operations. In addition to ticket resolution, this role will focus on building scalable processes, developing documentation, and improving the overall support experience.

Key Responsibilities:

• Provide Level 1-2 help desk support with a strong focus on Infor SyteLine (CSI)
• Troubleshoot and resolve user issues related to SyteLine functionality and workflows
• Support ticket management, prioritization, and resolution within the help desk system
• Develop and maintain a knowledge base to improve self-service and reduce repeat issues
• Identify opportunities to improve help desk processes and overall business workflows
• Collab...