Lead customer experience at Indigo as a Customer Operations Manager. Drive sales results and enhance shopper satisfaction in this pivotal leadership position focused on omni-channel retail.
As a Customer Operations Manager at Indigo, you will guide a dedicated team to refine the customer service model and showcase products effectively. Your focus will be on sales performance, addressing operational gaps, and fostering an engaging store culture. You will play a vital role in ensuring that customers enjoy a seamless shopping journey, advocating for their needs in every decision-making process.
Key Responsibilities:
• Lead the team in delivering exceptional customer service
• Analyze sales performance and create action plans
• Champion technology to enhance shopping experiences
• Oversee national events and local store initiatives
• Manage inventory processes and health & safety compliance
Requirements:
• 2-3 years management experience in retail
• Strong ana...