Join Indigo as a Customer Operations Leader, where you'll enhance customer experiences while managing sales operations and staff development. Champion service excellence and omni-channel initiatives.
This role invites you to lead a dedicated team of Customer Experience Representatives in ensuring customers have the best possible experience. You will coach your team to improve service delivery while driving sales success. Your proactive approach to identifying customer needs and managing store operations will contribute significantly to Indigo's mission of enriching the lives of booklovers.
Key Responsibilities:
• Provide coaching and feedback to enhance customer interactions
• Support strategic initiatives and sales profitability
• Ensure swift customer decision-making processes
• Anticipate and resolve customer expectations
• Oversee inventory management and operational tasks
Requirements:
• 1-2 years in customer-focused roles
• Solid experience in leader...