I. Job Summary

A Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals.


II. Essential Duties and Responsibilities

Manage a team of BPO Supervisors & processors into the area of Accounts payable, collections, sales as per business alignment

Timely reporting of data, MIS and related metrics

Works with global stakeholders to complete the work requirement with highest accuracy and timeliness.

Returns or resolves quality control issues in problem queues.

Meets or exceeds individual productivity requirements.

Follows standard procedures and introduces all new procedures into daily routine

Mentor the team to ensure excellence in performance and motivation levels

Identify the areas of training and ensures to work with training function to get that completed

Responsible for performance evaluation of the team on regular b...