Do you have excellent communication skills, strong negotiation abilities, and a passion for supporting customers to sustain their tenancies? We’re looking for an Income Officer to join our team and play a vital role in managing rent accounts while working closely with customers to prevent and reduce rent arrears.

This role is offered on a full-time basis, working 37 hours per week on a 12-month fixed-term contract. This position operates on a hybrid working arrangement, with office attendance required on Mondays and Wednesdays at our St Helens office and the remainder of the week working from home.

What you’ll be doing:

• Manage a designated patch of rent accounts, ensuring rental income is collected effectively and arrears are minimised.
• Monitor accounts proactively, identifying arrears early and taking appropriate action in line with policies and procedures.
• Work directly with customers to agree sustainable repayment pla...