**MANTECH** seeks a motivated, career-oriented, and customer-focused **Incident Technician** to join our team in **Herndon, VA** . In this role, you will provide technical support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment. You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service, identify problems, and meet ongoing operational needs.

**Responsibilities include, but are not limited to:**

+ Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases when needed.
+ Support installation, configuration, relocation, and documentation of desktop IT equipment—including workstations, peripherals, ...