Location
Munich
Posted
June 05, 2026
Commute
Local Area
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Job Description
Job Description
Qualifications
- Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management
- Designing, managing, monitoring and orchestrating incident operations processes – including across multiple departments
- Establishing and following up on quality improvement measures (service improvement process, CIP)
- Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses
- Targeted communication and reports to management
Qualifications
- Successful completion of a technical degree or comparable further training
- Knowledge of IT production and IT operations in a bank and familiarity with ITIL standards, ideally proven by ITIL certificates
- Strong agile mindset and willingness to work cooperatively, including in inte...