About Engine by Starling

Engine is the software‑as‑a‑service business powering Starling Bank. A year ago we split out as a separate company to bring this technology to banks worldwide. Our engineering‑led culture expects every team member to roll up their sleeves and deliver great outcomes for our clients.

Hybrid Working

We prefer a hybrid model. You should live within commuting distance of one of our offices to facilitate in‑person collaboration.

About the Role

This role sits within the Client Success Team and supports Engine’s clients by coordinating Incident Management for Gold and Silver Teams.

Responsibilities

• Coordinating Incident Management for Gold and Silver Teams
• Monitoring adherence to the Incident Management and Escalation Framework and driving continuous improvements
• Reviewing incident impacts, root cause and lessons learned
• Training a core team of people capable of le...