The Incident Manager will be responsible for managing and coordinating all migration-related incidents during and after application cutover activities. The role ensures timely resolution, stakeholder communication, and operational stability throughout the migration lifecycle. Backup Change Manager.
Key Responsibilities
Track, manage, and coordinate migration-related incidents during cutover and post-migration phases.
Act as the central point of coordination for ongoing issues, escalations, and resolution tracking.
Facilitate incident triage calls with technical teams, vendors, and client stakeholders.
Monitor incident progress and ensure timely updates are communicated until closure.
Maintain incident logs, action trackers, and status reporting dashboards.
Escalate critical issues appropriately to ensure service restoration within agreed timelines.
Coordinate root cause analysis and post-incident review activities.
Provide regular operational updates to proje...