Role Overview

The Incident Manager will be responsible for managing and coordinating all migration-related incidents during and after application cutover activities. The role ensures timely resolution, stakeholder communication, and operational stability throughout the migration lifecycle. Backup Change Manager.

Key Responsibilities

• Track, manage, and coordinate migration-related incidents during cutover and post-migration phases.
• Act as the central point of coordination for ongoing issues, escalations, and resolution tracking.
• Facilitate incident triage calls with technical teams, vendors, and client stakeholders.
• Monitor incident progress and ensure timely updates are communicated until closure.
• Maintain incident logs, action trackers, and status reporting dashboards.
• Escalate critical issues appropriately to ensure service restoration within agreed timelines.
• Coordinate root cause ana...