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Incident Management

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NTT DATA
📍 South Jakarta, Indonesia
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Location South Jakarta
📅
Posted June 07, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

:
  • To manage daily incident and coordinate with the respective support and related parties in investigation, impact assessment, recovery action, root cause analysis and permanent solution of an incident
  • To monitor and track incidents managed by incident management and to ensure that incidents information are collected properly for reference
  • To handle and manage incidents effectively based on the agreed runbook and ensuring no delays in the overall process.
  • To liaise and coordinate with regional incident management team and LOBT command center for regional support related incident
  • To ensure system alerts received by both incident management and helpdesk team are escalated properly and in a timely manner
  • To prepare any monthly or regular reports for monitoring, health check and regular review
  • To prepare data request for internal or external purposes including audit, regulator request, etc.
  • To en...

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    📍 Location Details

    🌆
    City
    South Jakarta
    🗺️
    Country
    Indonesia
    🚗
    Commute
    Local Area

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