Company:A Large Global Organization

Key Skills: Azure Devops, Incident Management, ITIL, SCOM, Solarwind, Netapp Storage Cluster

Roles and Responsibilities:

• Monitor critical events and alerts, route them to the appropriate teams, and initiate bridges for cross-team resolution.
• Lead end-to-end major incident management, including structured troubleshooting, escalation, and decision-making under pressure.
• Maintain SLA commitments for mission control assistance requests and ensure incidents are tracked with correct categorization and prioritization.
• Engage the right assignment groups and coordinate with NOC/monitoring teams to accelerate identification and resolution of critical incidents.
• Drive incident documentation and learning: create incident timelines, root cause summaries, repair items, and support Major Incident Reviews (MIRs) and post-mor...