**Overview**

**Scope of Responsibilities:** Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.

**Job Summary:** Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.

**Responsibilities**

**Job Duties:**

+ Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
+ Understand, master and gain efficiency in systems leveraged by the Help Desk.
+ Provide Hel...