The IMS 1st-line Support and Tester role provides first‑line technical support, participates in software testing and documentation, and contributes to the ongoing development and maintenance of the organisation’s Information Management Systems (IMS). This includes MyGateway, Syspro‑integrated systems, Qlik, Power BI, PowerPivot, Power Automate workflows, SharePoint solutions, and PDF‑based digital forms.

The role bridges user support, software testing, and light development activities—ensuring that changes, enhancements, and user requests are handled efficiently, tested thoroughly, and documented consistently. It offers a strong foundation for future growth in software development, quality assurance, or business analysis roles within the MyGateway and Business Excellence teams.

Key Responsibilities

Application Support

• Serve as the first point of contact for IMS‑related queries, troubleshooting user issues and logging them accurately.