Role Summary

As an Implementation Specialist, you will guide SMB customers through the initial phase of their journey, focusing on quickly implementing the MarketMan system by uploading inventory and setting up POS integrations. Beyond implementations, you'll collaborate across teams to ensure long-term customer success by strategizing improvements, solving issues, and coordinating with account owners like Training Specialists or Customer Success Managers. Additionally, you'll relay customer feedback to the product team to enhance our offerings.

What you will do

• Project Execution: Serving as the primary point of contact to customers during the implementation process. Ensuring timely and successful delivery of solutions according to customer needs and objectives. (SMB)
• Client Interaction: Work directly with customers to understand their requirements and provide solutions.
• Troubleshooting: Identify and resolve issues during impl...