About Smith System

Smith System exists to reduce collisions, protect drivers, and save lives. Crashes aren't accidents—they're predictable and preventable. For more than 70 years, Smith System has helped organizations build safer drivers through proven behavior-based training and modern driver risk management solutions.

Position Summary

The Implementation Manager is responsible for converting newly signed customers into fully deployed, engaged, and successful users of Smith System solutions.

This role owns the customer onboarding experience from kickoff through go-live and transition to ongoing customer support. The Implementation Manager serves as the primary point of contact during implementation, coordinating people, processes, systems, and communication to ensure customers achieve value quickly and confidently.

Reporting directly to the Vice President of Operations, this pos...