Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We are focused on raising a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love – instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity. With Ada, 83% of customer conversations—and counting—are resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Ada was established in 2016 and is a Canadian company that has powered over 5.5 billion interactions for brands like Square, YETI, IPSY, and Monday.com. We are backed by over $250M in funding from investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures. Our value...