A teacher's training insitute is expanding the team and are looking for ICT Support Engineers. The ICT Support Engineers reports to the IT Service Delivery Manager of Service Management Department. The primary responsibilities are to engage and manage customers while meeting their needs and expectation for IT services, provides ICT support to stakeholders, identify root causes, offer appropriate solutions and escalate to suppliers if necessary. They also focus on managing the IT assets, establishing the essential technical know-how, ensure prompt resolution to equipment and service failure, and work closely with the service desk team, engineers and managers to achieve proper operation and good end-user experience.

Responsibilties:

• Handle customers’ service calls and enquiries that covers all IT issues and complaints and attend to them in a pleasant and professional manner.
• Work closely with the IT Service Desk and technical support ...