• Provide ICT technical support and manage helpdesk requests (password resets, device troubleshooting, application installation, etc.).

Manage user accounts on administrative portals (e.g., Apple School Manager, Google Workspace, Microsoft 365, Adobe Admin Portal) following MOE and school guidelines.

Support ICT/AV infrastructure, stock management, device loans, and insurance claims.

Assist in event/lesson recordings, video production, and AV setups for school activities.

Recommend and support procurement of ICT and AV resources.

Perform diagnostics and maintenance of computing and AV devices.

Support school-based ICT initiatives under guidance of HOD/ICT and ICT Manager.

Diploma in Information Technology or equivalent.

At least 2 years experience in a school ICT environment, preferably with iPad PDLP Computing.

Proficient in ICT systems, software, and hardware troubleshooting.