Key Responsibilities
ICT Operations & User Support
- Deliver reliable day-to-day ICT support
- Manage incidents, service requests, and escalations
- Support production-critical environments

Infrastructure & Systems Management:
- Administer physical and virtual server infrastructure
- Manage VMware environments and SAN storage

Network & Connectivity Management:
- Administer firewalls, routers, switches, and wireless networks
- Manage WAN connectivity and failover
- Maintain secure network segmentation

Microsoft 365 & Cloud Services:
- Administer Exchange Online, SharePoint, OneDrive, Teams
- Manage Azure Active Directory and Power BI

User, Access & Identity Management:
- Manage AD and Azure AD user lifecycles
- Execute onboarding and offboarding

Security, Backup & Disaster Recovery:
- Manage endpoint protection and backups (Veeam)
-...