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Icelandic-Speaking Customer Service Representative
Confidential
π
barcelona, Spain
Location
barcelona
Posted
May 23, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
About the Role
We are looking for a Icelandic-speaking Customer Service Representative to join a global customer experience team.
In this role, you will support customers for well-known international brands in sectors such as technology, travel, e-commerce, gaming, or streaming services.
You will handle inquiries, troubleshoot issues, and provide high-quality assistance while delivering an excellent customer experience in Icelandic and English.
Key Responsibilities
- Provide support to customers via phone, email, and chat in Icelandic and English
- Understand customer needs and offer accurate information and solutions
- Troubleshoot technical or account-related issues using internal tools
- Record all customer interactions in the CRM system
- Escalate complex cases to specialized teams when necessary
- Stay updated on product knowledge, processes, and policies
- Maintain a professional...