Key Responsibilities:

Production Support & Incident Management:

• Serve as the primary escalation point for all IBM webMethods production incidents ensuring timely triage root cause analysis and resolution.
• Monitor integration flows services and messaging channels across IS API Gateway and UM environments for faults failures and performance degradation.
• Manage and resolve P1/P2 critical incidents within defined SLAs coordinating with internal teams and vendors as required.
• Perform log analysis thread dump analysis and diagnostic investigations to identify and remediate integration failures.
• Maintain incident problem and change records in ITSM tools (e.g. ServiceNow Jira) with thorough documentation and closure reports.
• Conduct post-incident reviews and implement preventive measures to reduce recurrence.

Platform Administration:

• Administer and maintain IBM webMethods Integrati...