Your newpanyAn established and progressive insurance brokerage based in London, offering a hybrid working pattern (typically 2–3 days in the office). The business is recognised for its inclusive culture, strong focus on employee growth, and lively office environment. With an emphasis on flexibility, wellbeing, and long‑term development, this is a place where you’re encouraged to shape your role and build a career across a wider group.
Your new roleAs an IBA Account Handler, you will oversee a portfolio of client accounts and manage all aspects of Insurance Broking Accounts (IBA) across multiple brands. Your responsibilities will include:

Investigating and allocating cash

Leading credit control activity and ensuring prompt debt collection

Processing payments for claims and return premiums

Producing accurate, timely MI reports

Working with internal teams and external partners to resolve queries

Preparing and issuing state...