Join Ziff Davis as a Technical Account Manager in Ottawa to serve as the technical champion for enterprise customers. This hybrid role focuses on optimizing client satisfaction and driving deliverability success.
In this crucial role, you will act as the single point of contact for enterprise-level accounts. You will lead the technical onboarding, manage client integrations, and serve as the key technical liaison. Your expertise will enable clients to maximize their use of our products while providing feedback that shapes future offerings.
Key Responsibilities:
• Oversee seamless client onboarding and implementation
• Conduct technical product demos tailored to customer needs
• Act as the primary technical escalation point for clients
• Collaborate with support teams for incident resolution
• Analyze sending trends to optimize client deliverability
Requirements:
• 3–5+ years in a high-touch technical role
• Experience with RESTful APIs and troubleshooting<...