Lead client-centric operations as a Team Manager at Fidelity Clearing Canada. This role combines a hybrid work schedule with a focus on elevating service delivery in Toronto, moving to Mississauga in late 2026.
As the Team Manager of Service Delivery, you will be essential in managing client interactions while driving operational excellence. You’ll diagnose issues, implement tactical plans, and ensure all activities comply with necessary regulations. The ideal candidate will possess a strong background in brokerage service operations and be skilled in communication and problem resolution.
Key Responsibilities:
• Manage service delivery and expedite client issue resolution
• Encourage team feedback to improve daily workflows
• Document and track development plans for staff
• Collaborate with management on client support initiatives
• Ensure adherence to compliance standards across operations
Requirements:
• At least three years in financial services operations...