Join ICBC as a Social Media Specialist in North Vancouver, British Columbia. This hybrid position focuses on engaging with customers through social media and enhancing online communication.
As part of the Communications team, you will be responsible for the proactive management of ICBC's social media accounts. Your role will involve responding to customer feedback, creating compelling posts, and analyzing engagement trends. The ideal candidate will possess strong communication skills, creativity, and a deep understanding of social media best practices to ensure effective customer interactions.
Key Responsibilities:
• Address social media posts and respond to inquiries
• Handle sensitive information with discretion
• Clarify services and policies to customers
• Manage online issues to prevent escalation
• Compile social media analytics and identify patterns
Requirements:
• Bachelor's degree in relevant field or equivalent experience
• 2+ years in a substant...