Elevate IT service excellence as a Senior Advisor in a hybrid role. Drive effective incident management within a dynamic team, ensuring compliance with ITIL processes while optimizing key workflows.
In this senior role, you will enhance IT Service Management across the organization by leading major incidents and coordinating cross-functional teams. Your expertise will shine as you focus on incident resolution, tool optimization, and process improvement, ensuring operational resilience within fast-paced IT environments. You'll be pivotal in maintaining stakeholder confidence and delivering timely updates during critical situations.
Key Responsibilities:
• Lead major incident management and resolution efforts
• Optimize ITSM practices and workflows for efficiency
• Coordinate cross-functional communication during incidents
• Analyze performance metrics to drive improvements
• Facilitate ITSM practice meetings for continuous enhancement
Requirements:
• ITIL 4 Fo...