Step into a pivotal role as an IT Support Executive with a focus on VIP services in Montreal. Utilize your extensive skills in desktop operations and escalation management in a hybrid capacity.
This position requires a dynamic leader with over 12 years of experience providing premium executive support. You will manage complex escalations and drive incident resolution while ensuring high service standards. Engage collaboratively with infrastructure and application teams to deliver best-in-class support.
Key Responsibilities:
• Provide proactive support to CXO/VIP users
• Handle end-to-end resolution of executive incidents
• Act as the escalation point for complex EUC issues
• Develop knowledge articles and troubleshooting documentation
• Ensure timely updates to stakeholders during service interruptions
Requirements:
• Minimum of 12 years in Desktop Operations or EUC
• Advanced experience in executive support and escalation management
• Strong understand...