Elevate your career with Infoya as a Bilingual Tier 1 IT Helpdesk Support Specialist. This position features hybrid flexibility for GTA residents and remote options for others.
As a crucial part of our IT team, you will provide outstanding support and assistance in both French and English. With a focus on troubleshooting and customer service, your role will involve managing support tickets, assisting users with various IT issues, and ensuring efficient problem resolution. You will enhance processes through documentation and knowledge sharing.
Key Responsibilities:
• Deliver expert Tier 1 support for software and hardware
• Log technical support inquiries and escalate when necessary
• Troubleshoot end-user technical issues effectively
• Assist in the creation of Knowledge Base articles
• Monitor and manage open tickets efficiently
Requirements:
• Minimum of 4 years in IT Helpdesk or support roles
• Mandatory fluency in French and English
• Proficient in ...