Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
• Account Management: Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.
• Problem Resolution: Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.
• Customer Onboarding: Assist new clients with onboarding processes, ensuring they understand how to use the company’s products and services effectively.
• Follow-up: Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.
• Feedback Management: Collect and report customer feedback to help improve products and services.

Requirements

• Language Skills: Fluent Danish speaker with a strong command of English (B2-C1).
• Communication Skills: Excellent ver...