Responsibilities

• Lead and establish operation processes in the hub during start-up phase.
• Track, monitor and ensure on-time shipment delivery from pick-up to end customer.
• Manage and hire staff, sub‑contractors, part‑time drivers and riders.
• Handle cash‑on‑delivery money and ensure daily bank‑in.
• Coordinate between hub, warehouse outbound and linehaul for smooth operation.
• Work closely with customer service and assist on handling customer requests.
• Control inventory and take care of every shipment to reduce the risk of missing or damaged parcels.
• Manage and ensure the hub meets 5S (Sort, Set in Order, Shine, Standardise, Sustain) standards.