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Job Description
Role summary:
The HR Technology Analyst manages and maintains Flowserve HR’s digital ecosystem, overseeing system documentation and training for teams. This role handles configuration, supports process improvements, ensures data quality, and acts as a subject matter expert while collaborating with business partners to meet functional needs.
Your role:
Serve as a technical point of contact for HR Data & Technology
Provide Tier 2 support for tickets pertaining to HR Systems.
Proactively engage with Tier 1 support (Customer Care) associates for ongoing assistance and development of the team. Develop, review, and update system documentation cyclically, during release changes, and new implementation.
Troubleshoot system and security issues by doing thorough problem analysis, including problem re-creation and root cause analysis resulting in issue resolution and suggestions for future mitigation.