Req. Number
26-396

Job Description



In this role: You will play a key role in supporting Mercury’s employee experience as part of the HR Solution Center team. We are seeking a detail‑oriented HR Specialist focused on Tier 1 support across HRIS, learning management systems, and day‑to‑day HR ticket resolution. This role is responsible for managing high‑volume frontline inquiries in Zendesk, including basic HR questions and transactional tasks such as life‑event documentation, timecard inquiries, unemployment claims, and other routine employee requests. Success in this role requires strong process knowledge, excellent organizational skills, and the ability to handle sensitive information with discretion.



Primary duties include:


+ Providing responsive, client focused Tier 1 support across HR systems, learning/training platforms, and general HR inquiries.

+ Serving as the primary contact for Tier 1 HRIS questions and bas...