Location
cyberjaya
Posted
June 11, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities
- Provide end-to-end HR Operations support to employees, line managers, and local HR.
- Execute complex Local HR Processes, in line with existing policies and procedures, ensuring high-quality data management in Shell People and documentation, including ongoing employee support.
- Manage cases according to established ways of working, including:
- Using the EIC (Employee Interaction Centre) tool to log queries and updates, create tickets, and ensure closure of tickets.
- WIP management, keeping customers updated on the status of open cases.
- Taking ownership of end-to-end processes.
- Handingβoff cases to other teams in HR Services as required.
- Dealing with third party service providers.
- Meeting established KPIs and SLAs.
- Escalate complex queries promptly to senior advisors, SMEs, and policy teams.
- Act as a country or process focal point when necess...