The Role

• Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics, serving as primary point of contact
• Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
• Lead and/or participate in ad hoc projects pertaining to Human Resources and/or office-wide issues
• Identify explicit and implied client needs by asking probing questions, understanding requirements and driving change along with a detailed plan

People

• Oversee adherence to defined processes in GHRS
• Lead process efficiency, monitoring of workload and the implementation of improvement projects
• Identify potential for better team efficiencies and agree with the leader on their implementation
• Proactively provide immediate and specific constructive feedback and recognition evenly across own team

Operational Excel...