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HR Services Manager

🏢
Zurich Insurance Company
📍 Kuala Lumpur, Malaysia
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Location Kuala Lumpur
📅
Posted June 23, 2026
🚗
Commute Local Area
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Job Description

Purpose


Lead HR Services within a multi-function HR environment; develop policies and procedures to ensure improvements in operational effectiveness, efficiency, and customer centricity, through digitalisation, automation and continuous HR services transformation, leveraging HR technology, data and analytics.

Key Accountabilities

  • Leads a multi-functional HR Service Center operation which may include HR contact center, transaction center, domestic relocation, retirement administration, benefit administration and/or workforce administration, with increasing focus on digitally enabled, automated and self-service-driven service delivery models.

  • Develops objectives, policies, procedures and programs relating to the assigned scope, ensuring they are designed for standardisation, scalability and automation, and communicates and implements them.

  • Defines and plans the achievement of performance goals and objectives, including ser...

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    📍 Location Details

    🌆
    City
    Kuala Lumpur
    🗺️
    Country
    Malaysia
    🚗
    Commute
    Local Area

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