Key Responsibilities

1. Service Delivery Management

• Oversee a portfolio of accounts, ensuring high-quality service delivery and effective utilization of resources.
• Drive outcomes that directly impact client satisfaction, operational efficiency, cost management, and overall business performance.
• Work closely with internal teams and external stakeholders to ensure seamless execution of account deliverables.

2. Leadership & People Management

• Provide strategic direction to multiple managers and overall guidance to delivery teams.
• Build and implement succession plans to support leadership continuity and organizational stability.
• Develop and execute retention strategies to minimize attrition and strengthen employee engagement.
• Promote a collaborative, inclusive, and high-performance work environment.

3. Transformation & Conti...