Description

The HR Business Partner (HRBP) plays a crucial role in aligning business objectives with employees and management in designated business units.

• Consult with line management and provide daily HR guidance.
• Analyze trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
• Manage and resolve complex employee relations issues.
• Provide HR policy guidance and interpretation.
• Participate in evaluation and monitoring of training programs to ensure success.

Requirements

- 5–8 yrs HR experience

- 3–5 yrs BPO / Contact Center required

- Strategic + hands‑on HR role

- Partner with Ops & Site Leaders

- Employee Relations & Labor Law expert

- Performance, Workforce Planning & HR Analytics

- Manages 300+ headcount environments