Job Description
This position is a key role on the team within the Shared Services Department, working with associates and mangers to guide them through their questions and concerns regarding their employment relationship with the organization. This role is the first point of contact for an associate or manager who has general human resources questions, such as payroll, benefits, paid time off, leaves of absence, accommodations, safety, and health. The role exists to support and help our associates as they navigate through the many programs, policies, and benefits the company has to support them.
The HR Advisor will provide a high level of customer service to our associates and managers. This requires the ability to quickly assess the nature of the associate's inquiry and respond accordingly. The HR Advisor will strive to resolve concerns and answer questions during the first call, obtain critical information, and document appropriately in the Case Management system. If the call ...