We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties.
As a Housing Options Officer, you will provide advice, guidance, and support to people who are homeless, threatened with homelessness, or in housing need. You will assess applications, develop personalised housing plans, and work closely with partners to help customers secure and sustain suitable accommodation.
Key Responsibilities
Assess housing applications and homelessness cases in accordance with relevant legislation and local policies.
Provide comprehensive housing advice and homelessness prevention support.
Develop and implement Personalised Housing Plans (PHPs) with customers.
Conduct interviews and needs assessments to identify housing solutions.
Negotiate with landlords, housing providers, and support agencies to preven...