Key Responsibilities

Operational Supervision & Quality Assurance:

• Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back-of-house areas.

• Conduct thorough inspections of rooms and public areas to ensure adherence to Raffles cleanliness, presentation, and brand standards.

• Ensure all rooms are prepared and released in a timely manner according to arrival priorities and VIP requirements.

• Monitor and ensure proper handling, storage, and usage of cleaning supplies, linens, and equipment.

Guest Experience & Service Excellence:

• Ensure guest rooms reflect impeccable attention to detail, including amenities placement, linen quality, and room ambiance.

• Address guest requests and housekeeping-related concerns promptly, professionally, and discreetly.